Today, the user experience is one of the most important criteria for those who plan on visiting the Web. Comments about the property you have access to the Internet have a direct impact on the decision-making process of potential guests. That’s why online reputation management is at the center of marketing strategy.
Potential guests can be distracted from your property when making a negative comment by one of your guests staying in your property; a positive comment can help make a difference between your competitors.
What can you do to improve positive comments on the Internet?
Give a reason to your guests to comment on your property.
After leaving your property, your guests will return to their routine. Although they are a great experience, they will not be able to find time to comment on the internet. However, if you could offer them a small gift or discount coupon for your next holiday, you would motivate them to share their positive experiences. With the HotelRace Presentation Engine, you can share your booking information with social networking guests by helping your guests create a name for yourself and rewarding your guests with potential guests.
Reward your best-viewed employees
Create positive feedback as part of your corporate culture. If your guests comment positively about one of your employees, it’s time to reward your employees! The performance of your extra bonus or time-off staff will be further enhanced.
Turn negative reviews into the benefit
A negative feedback about the services you offer in your property is really an opportunity to improve your service quality. If you know before contacting your guests and find out if you are satisfied, you may find out what’s wrong and make a good impression on the visitor and avoid potential negative comments. Thanks to HotelRace Guest Relationship Management, we can interact with your guests right away, at the beginning and after the stay.
Keep in touch with social media
The quicker you respond to your guests’ social media reports, the more emphasis is placed on. Thank you for your positive comments on your guests, and note them as they want to visit your property again. On the other hand, negative comments require fast and result-oriented communication with your guests. You have to solve the problem as soon as possible, and you will not be sure that the problem will be solved. Once the problem is resolved, you may wish to alter your guests’ negative comments or to do something new to remind them of the problem they are dealing with.
You can offer your guests a quick solution to any problem that can be achieved through the HotelRace WhatsApp Support on your website.
The way to expand your online booking potential is to reflect your guest satisfaction policy on the internet. Positive comments from your guests are a worthwhile display for your property.
If you want to have many guests who want to make positive comments on the Internet, open your HotelRace account now and get in touch with your guests!
