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Hoteliers who came of age in the 20th century can remember a time when the year 2020 once seemed very far away. By then, people would be making payments on flying cars. We would send hologram messages, like in early Star Wars films. Whatever the world looked like, it would be drastically different. Arthur C. Clarke, the British science fiction writer, predicted the Internet in 1964 with startling accuracy. But at that time, flying cars and holidays to the moon sounded equally plausible. Myriad point of view have mentioned what successful hotels will like in 2020 . Nowadays it is popular question.Successful hotels will like in 2020 magnificent part of the world .
Now that 2020 is right around the corner, we can safely say that Internet is the single greater driver of change for any industry you care to mention — including hotels. The way we promote ourselves and compete with other properties has been transformed by online booking and OTAs. Online reviews give individual guests the ability to affect a hotel’s reputation and inventory. Reliable Wi-Fi and charge points are now as vital to guests as hot water and clean sheets.
Given the blinding pace of change, you’d think hoteliers simply would not have time to rest on their laurels and breathe easy. Unfortunately, our foray into science fiction has some distance yet to cover. Here are some key developments we can expect by 2020.
Artificial intelligence will show its strengths and limitations
Artificial intelligence has been creeping into our lives for while now, with giants like Amazon and Google aggressively pushing devices that answer questions and do shopping for you. Sophisticated chatbots and voice command software will continue to be an area of interest for hoteliers . Because we find the appropriate balance between personal warmth and digital convenience. In other words , more assertive forms of A.I. are already being explored. Robotic luggage handlers (no tipping required, even in America) are already operational in several hotels, as well as the Yobot Hotel in New York City. In Japan, you can stay at a hotel where cyborgs check you in.
Advanced in-room controls will be the norm
The Peninsula Shanghai is one of many properties now offering digital touch panels for in-room controls. For examples, such as the ARIA in Las Vegas, of smart-entry capabilities. Three simple things happen when the guest enters the room: the lights turn on, the HVAC system starts running, the curtains open. It sounds basic. But it has the power to surprise and delight — and that’s what creating a better guest experience is all about.
It’s worth mentioning also that “the internet of things” is quickly becoming more ubiquitous in people’s homes. By 2020, devices that were installed in hotels “back in 2017” might seem dated. The question hoteliers face is whether to invest in high-tech infrastructure now, or wait for that infrastructure to evolve. It’s even possible that custom-built apps will dominate the market for in-room controls, allowing guests to access everything from their own devices.